The Head of Housing Services made a presentation to the committee which provided an update on progress with the implementation of the requirements within the Government’s White Paper, ‘The Charter for Social Housing Residents’, which is changing the way that social housing landlords engage with their tenants to ensure that in future, tenants have a real say in their homes and services are managed. (A copy of the presentation has been circulated).
The Charter for social housing sets out seven steps every social housing resident should be able to expect, and a new set of Tenant Satisfaction Measures has been developed and consulted on and published by the Regulator for Social Housing (RSH), and all social housing landlords are required to start collecting tenant satisfaction data from 1 April 2023. The expectations of the Regulator were set out, including the imposition of unlimited fines for non-compliance.
Information was provided around the 22 Tenant Satisfaction Measures, which cover 5 themes namely, keeping properties in good repair, maintaining building safety, respectful and helpful engagement, effective handling of complaints and responsible neighbourhood management. The RSH was undertaking consultation on new consumer standards, the details of the consultation undertaken locally were set out and it was anticipated that a final response would be made by 12 October, ahead of the revised consumer standards coming into force by April 2024.
A landlord survey has been undertaken, the results of which will be used as part of initial tenant engagement discussions.
All social landlords are now required to capture and report back to the Regulator on a range of tenant satisfaction measure via surveys sent directly to tenants, and data from the survey will feed into the newly established tenant engagement group to drive improvements into High Peak’s future strategic and operational planning. The first survey was sent out in April 2023 and information was provided around the response rate and future plans for the delivery of the survey, which will be outsourced in future.
TPAS had also done a review which led to the publication of key TPAS recommendations linked to TPAS national standards. Members were also informed around the HPBC’s tenant engagement framework, which is a work in progress, future next steps and risks.
In terms of tenant engagement, it was noted that of the responses received, females were well represented as well as the 60+ age group. A suite of different methods including the use of social media will be used to encourage tenants, including those harder to reach, to engage in the process. Members could assist in this process by encouraging tenants to get involve via the email address of firstname.lastname@example.org Targeted contact could also be made with tenants where appropriate to ensure as wide a range of involvement as possible.
Regarding private landlords, reference was made to the statutory powers of the council in respect of serving improvement notices for example. Additional members of staff have just been recruited to help drive up standards in Supported Housing as well as the private landlord offer, and the committee will receive updates in due course.
That the presentation be received with thanks.